Privacy Policy

Information we collect

We may collect the following personal information when you visit our website or place an order:

• Full name
• Shipping and billing address
• Email address and telephone number
• Payment information (processed securely by our payment processor — we never see or store full card details)
• Voluntarily provided sizing information for fit guidance

How we use your information

Your personal information is used exclusively for:

• Processing and fulfilling orders
• Managing shipping, exchanges, and customer support inquiries
• Providing sizing guidance when requested
• Sending marketing communications only with your consent
• Legal, accounting, and tax compliance

Data security

We implement reasonable security measures to protect your information, including:

• SSL-encrypted website and checkout
• Secure third-party payment processing (Stripe) — card details are handled by Stripe and never touch our servers
• Account passwords stored only as secure hashes
• Restricted internal access to personal data

Third-party sharing

We share limited personal information with trusted service providers only as needed to run the store: our payment processor (Stripe), shipping and logistics carriers, our email delivery provider, and our website and database hosting providers. Each provider may only use that information to provide its service to us.

We may also disclose personal information where required by law, to comply with a subpoena or court order, or to protect our legal rights.

We do not sell, rent, or trade personal information.

Data retention

We keep order and billing records only as long as needed to provide customer support, honour exchanges, and meet legal, tax and accounting obligations under applicable U.S. federal and state law. Account information is kept while your account is active. When information is no longer required, we delete it or irreversibly anonymize it.

Your rights

Depending on your state of residence, you may have rights under state privacy laws. Where they apply — and as a matter of practice for all our customers — you can:

• Request access to the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us

Contact

For any privacy request (access, correction, deletion, or questions about this policy), contact customerservice@medsciencesystems.com or call +1-877-874-5587.